Click on any of the questions below to view your answers.
General Questions
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Will I be charged if my domain gets rejected?
If a domain name gets rejected after you have applied for
it you will not be billed.
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Are there any hidden fees?
There are NO hidden fees with Cheap Domains. All possible
fees are listed on our plan pages.
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Incorrect Billing
If you believe you were incorrectly billed, please email
us explaining what you think is wrong with your bill
and we will explain or correct the situation for you asap.
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How
do I change my contact billing information?
Log into your Domain Name Manager by clicking Manage account at the top of the page. Then select the domain name and click Billing. Or email us your current and new billing details.
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Uptime Guarantee
If your website uptime falls below 99% during a given
month without advance notice from us, we will credit
you with a full 1 month FREE web hosting. Submit an
email stating
your situation and we will review your account with
you and credit your account accordingly.
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How to change the ownership of my account?
Changing ownership of an account is a PERMANENT function. You will not be able to change the ownership back once you have made the change.
As you may know, ownership change means to transfer all of the rights and duties of the account to the designated person/entity. To protect your properties, we do not accept the application of ownership change online, by telephone or email.
We need you to fill in and fax back the following documentation. Listed fee's must be cleared before we can process your application. If application is complete you should receive confirmation of completion within 5 business days.
– Download transfer ownership form
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Payment Options
Renewals & Upgrades
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How do I renew my Domain Name?
If you have received a renewal notice from Cheap Domains,
or just want to renew your domain name, you can do this
on our website. Renewing your Domain Name registration
with Cheap Domains is easy. Log into your Domain Manager
and click Renew at the bottom of the page.
If you are not a Cheap Domains customer you will need
to transfer your domain name to Cheap Domains before
you renew. To start transferring your domain name, click
here.
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How do I renew my Hosting plan?
If you have received a renewal notice from Cheap Domains, or just want to renew your hosting plan, you can do this on our website. Renewing your hosting planwith Cheap Domains is easy. Log into your Domain Manager and click Renew Hosting on the menu to the left.
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How do I renew my SSL Certificate?
You will need a new CSR for the domain. Once you have
your CSR file created you will need to reapply
for a new SSL.
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