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FAQs - DNS Hosting
Click on the questions below to hyper jump to the answers.
Answers:
 What Is DNS Hosting?
If you are looking to purchase a domain name, you can add a whole new dimension to its use very, very cheaply.
DNS Hosting Upgrade gives you the following functions:
- Unlimited email alias' e.g. you@yourdomainname.com.au would be forwarded to an email address of your choice. e.g. ryan@hotmail.com
- Domain Forwarding, With this easy domain forwarding feature you can forward you new domain name to any website address you like.
- Unlimited sub domains now you can add dimension to your domain name. e.g. info.yourdomain.com.au or buy.yourdomain.com.au are both sub domains - you may want to use sub domains to advertise particular parts of your business.
At the same time, we give you unprecedented control over your domain name with our 100% automated/real time facility.
How do I setup my DNS Hosting upgrade?
To setup your DNS Hosting first you must login, to do this please click on Manage Account above then select Domain Manager, enter your password and login to access your DNS Hosting.
Once logged in please click on the DNS Hosting tab. Once logged into DNS Hosting, and you will then be able to edit one of a number of features.
To setup a new mail account:
Please select 'MailForward' and enter the email address you would like, and the address you wish it to be forwarded to. You may enter as many new accounts as you wish, and they may forward to the same or different address'. To setup a catch-all account setup the account *@yourdomains.
URL forwarding & subdomains:
To forward your domain to an external URL, please click on 'WebForward', this will prompt you to enter the url you would like your domain forwarded to. For sub domains, please follow the same steps, however this time put the sub domain you're after in the first field.
All setup but it still doesn't work?
It usually takes 24-48 hours from the initial activation of your DNS Hosting account before changes are visable on the web.
If your changes are not visable on the web (or your mail does not work) after 48 hours, please double check all your settings, and make sure the source address' are functional.
A good way to check if your source address' are functional and to identify where the problem lies is as follows:
Send an email to your source address, with your new DNS Hosting email e.g. user@yourdomainname.com.au in the CC field. If you receive 2 copies of this test email, then everything is working as desired. If you receive 1 copy... we have a problem with your DNS Hosting account and you should email us. If you don't receive any copies of this test email, please double check your mail settings with your external mail provider.
It is possible that your URL forwarding is active prior to the email forwarding (or vice versa) as DNS caching for mail services (MX records) may differ from www records by anywhere up to 24 hours.
I've paid for DNS Hosting, however I can't login?
If you purchased DNS Hosting with your domain, or sometime after your domain purchase, there is a chance that your account is not yet setup.
DNS Hosting is activated manually, and usually takes 48 hours to be setup on your domain. If it has been more than 48 hours, and you're still getting a login or password error, please feel free to email us.
How do I collect all email address @mydomain?
To collect all mail no matter what the user component e.g. anythinggoeshere@yourdomainname.com.au, please put an '*' in the userfield. i.e. *@yourdomainname.com.au in your DNS Hosting setup.
This will ensure all mail sent at your domain that does not have an existing user will be delivered to the external email address associated with the * forwarder.
The '*' will always rank behind any existing emails setup through DNS Hosting.
I can't login to my DNS Hosting account.
If you're logging into DNS Hosting through your Domain Manager, and you receive a password error message, this may be for one of two reasons.
- If you recently purchased your domain name, your DNS Hosting account may not be active yet. DNS Hosting takes roughly 48 hours before it's activated after a new domain registration.
- Have you changed your password since registering your domain? If so, DNS Hosting may still be set to your original user/pass, or alternatively the user/pass of the registrant contact. If you still can't remember your user/pass, please email us and we'll reset it.
How do I renew my DNS Hosting?
To renew your DNS Hosting package please email our support team and confirm you would like to continue your DNS Hosting.
The same annual fees apply for renewal.
Email Support: help@cheapdomains.com.au.
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