Frequently asked questions

Please click on a category below to view the questions and answers on that topic.

Domain registration
What's included with my Domain Name?
How do I register a Domain Name?
Are there any ongoing Hidden Fees?
How many domains can I register?
What if the name I want isn't available?
Who owns my domain name?
Can I register a brand name?
How long does my domain take to register?
I don't have a website, can I get a domain?
What is a domain name?
How many characters can my domain have?
My domain name still appears available?
Who can register .com.au domain names?
Who can register .co.nz domain name?
What characters can be used in domains?
Domain Transfers
How do I transfer my domain name?
How long does a transfer take?
Where may I obtain my registry key?
Where may I obtain my UDAI key?
How to obtain your .au domain key?
How to change the owner of my domain?
Domain Renewals
My domain is in redemption, how to renew?
How do I renew my domain name?
Domain Manager
How do I manage my domain name?
How do I change the contact details?
How do I change my DNS information?
How do I change ownership details?
How do I connect my domain to my website?
I've lost my password - what do I do?
My name servers won't update?
SSL Secure Certificates
General FAQ's
Technical Installation FAQ's
SSL Application Stages
Web hosting
Do I need web hosting?
How and where do I get web hosting?
Can my ISP host my webpage?
How do I renew my web hosting?
Email hosting
Do I need email hosting?
How do I check my email?
Do you provide spam filtering?
View Hosting Help Guide
Search Booster
How do I use Search Booster?
What is Search Booster?
Are there any hidden fees?
Do I get a discount when I buy more than 1?
Does Search Booster have a reseller plan?
How does Search Booster work?
When will my website be visible in search results?
How do I renew my Search Booster?
Web Site Builder
How do I publish my web site?
What happens after my 30 Day Trial?
Can I have extra pages?
DNS hosting
What is DNS Hosting?
How Do I setup my DNS Hosting Upgrade?
All setup but it still doesn't work?
I've Paid For DNS, however I can't login?
How do I collect all emails @mydomain?
I can't login to my DNS Hosting account?
How do I renew my DNS Hosting?
Security & privacy
Is this a secure web site?
Is all my information on this site private?
What service agreement am I bound to?
Glossary
Various terms used within the web site.