Click on a category below to view common questions and answers.
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How do I create a CSR File?
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How do I install an SSL Certificate?
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Can I display a secure site seal on my site?
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Why do Aust Secure Certificates cost less?
Aust Secure SSL has direct access to Comodo/IdAuthority, the largest commercial directory on the Web. This means that Aust Secure SSL can use an efficient and highly effective validation method to validate your application much faster. We can issue a Certificate at a greatly reduced cost and guarantee the lowest price in the industry. This method also enables us to maintain a far superior level of validation to the methods used by other SSL providers.
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What does the warranty actually mean?
We believe it is important to protect the end user. If we were to issue a Certificate to a fraudulent site with an SSL link to the end user, the user could lose money by transacting with what they believe to be a "trusted session". Comodo should not have provided an opportunity for the fraudster to engineer this situation.
That's why we take out insurance - so we can pay the end user back in the unlikely event that we issue a Certificate to a fraudulent site that takes their money.
Why do we do this?
- We value our customers and their customers.
- We believe that insurance creates greater peace of mind for everyone, allowing our customers to sell more products.
- Most importantly, we have faith in our validation techniques, delivered through Comodo and the IdAuthority.
We pre-validate customers and provide far higher validation than most other SSL providers. Some certifying authorities decide NOT to offer insurance because they have very weak validation! Finally, it is worth pointing out that we achieve high validation without compromising speed. You can still obtain SSL instantly. To compare the warranty offered on each of our SSL Certificates, click here.
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Why do you ask for documentation?
Cheap Domains recognises that strong validation is essential for the continuing growth of ecommerce. Before it issues a Certificate, Comodo first validates that the applicant owns, or has legal right to use, the domain name featured in the application. Second, Comodo validates that the applicant is a legitimate and legally accountable entity. To perform this validation, Comodo needs access to documentation that verifies that the applicant meets these two criteria.
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Why does it say the SSL Certificate is 'Untrusted'?
The cause is usually that the Aust Secure Certificate has not been loaded or installed correctly.
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The CSR cannot be decoded or is invalid?
The CSR must contain at least the following fields:
- Organisation
- Organisational Unit
- Locality (City)
- State/Province
- Country (2 character code)
- Common Name (Fully Qualified Domain Name)
Another possibility is that the CSR contains non-alphanumeric characters in the required fields. Make sure your CSR begins with 5 dashs and ends with 5 dashes as below:
-----BEGIN NEW CERTIFICATE REQUEST-----
-----END NEW CERTIFICATE REQUEST-----
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Error: 'must be viewed over secure channel'?
Microsoft IIS is configured to require a secure channel. The following steps will allow non-secure (http) connections to your site. Within Microsoft Internet Information Server, right click on your website. Under Secure Communications, click Edit. Un-check the box that says 'Require Secure Channel'.
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How do I send you my documentation?
We are happy to accept documentation via email, fax or post. View our contact details here.
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What type of documents do I need?
When you have enrolled for your SSL Certificate you will be provided with an Order Number and instructions on what to do next. These instructions will also be emailed to you.
Here's a summary of what we need to do. If we already have a record of your company and domain name(s) in the IdAuthority, the largest company directory on the Web, we will be able to expedite your SSL application. In most cases, this means we can validate your application and issue your SSL Certificate in only a few minutes.
If we do not already hold sufficient information on your company and domain name(s), or your application data does not completely match the IdAuthority entry for your website, we may require additional information. These informational requirements will be provided during the enrolment process and via email.
We may request your Business License, Articles of Association or DUNS information (depending on your country and incorporation status). If you are a non-incorporated business or use a trading name please contact us for further instructions.
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How do I change the details in my Certificate?
If you want to change something in the Certificate that is part of the company details then you need to email those changes to us.
You'll need to send a new CSR so the changes can be written into a new Certificate, and you'll need to install the new certificate.
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How do I get an update on my order status?
To get an update on the status of an SSL order that is awaiting validation please email us. The validation team will then respond with the reason for the delay in issuing or validating the SSL certificate.
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How do I renew an SSL Certificate?
You will need a new CSR for the domain. Once you have your CSR file you will need to reapply for a new SSL.
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Can I use my old CSR?
Some web servers will allow this, but we recommend (for security reasons) a new CSR for every renewal. If you use the original CSR and someone has previously acquired the Private Key without your knowledge then you are still at risk of attacks during encrypted sessions. If you use a new CSR then anyone possessing the Private Key looses the ability to decrypt your encrypted sessions when you apply the new certificate issued from the new CSR.
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Can I just extend the renewal dates?
No, the dates are hard-coded into the certificate and cannot be changed. Therefore at renewal time you will need to order a new certificate. So that you don't have to do this every year, why not buy a certificate valid for more years?
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